Effective Date: May 2, 2026 Last Updated: May 2, 2026
1. Introduction
Welcome to Empyra (“we”, “our”, “the Platform”). Empyra is an AI-powered fashion discovery marketplace that connects consumers with curated homegrown Indian brands. By accessing or using the Empyra platform — including our website, mobile application, and AI stylist (“Styra”) — you (“User”, “you”) agree to be bound by these Terms and Conditions (“Terms”). If you do not agree, please do not use the Platform.
These Terms apply to all users of the Platform, including shoppers, registered members, and vendor brands.
2. Definitions
- Platform — The Empyra website, mobile application, and all associated services.
- User / Shopper — Any individual who browses, registers, or purchases through the Platform.
- Vendor / Brand — A homegrown Indian fashion brand that has been onboarded and approved to sell on Empyra.
- Styra — Empyra’s AI-powered personal stylist.
- Styra Profile — The personalised style profile generated from your quiz responses, preferences, and behaviour on the Platform.
- Order — A purchase placed by a User on Empyra and forwarded to the respective Vendor for fulfilment.
- GMV — Gross Merchandise Value; the total value of orders transacted on the Platform.
3. Eligibility
To use the Platform you must:
- Be at least 18 years of age, or have the consent of a parent/guardian.
- Be a resident of India.
- Provide accurate, current, and complete registration information.
- Not have been previously banned or suspended from the Platform.
Empyra reserves the right to refuse service to any person at its sole discretion.
4. Account Registration
4.1 You may register using email + OTP, Google OAuth, or Apple Sign-In.
4.2 You are responsible for maintaining the confidentiality of your account credentials. You agree to notify us immediately at support@empyra.in if you suspect unauthorised access to your account.
4.3 Empyra is not liable for any loss resulting from unauthorised use of your account due to your failure to keep credentials secure.
4.4 You may not create multiple accounts for fraudulent, abusive, or unfair purposes.
5. Styra Profile and Personalisation
5.1 Upon registration, you are invited to complete the Styra Quiz — a 12–15 question interactive questionnaire that captures your colour season, body type, style preferences, fabric choices, and occasions.
5.2 Your Styra Profile powers all product recommendations, DNA Match Scores, and Styra interactions on the Platform. You may update your Styra Profile at any time from your Profile settings.
5.3 DNA Match Scores are algorithmic suggestions only and do not constitute a guarantee of fit, quality, or satisfaction with any product.
5.4 You may optionally upload a selfie for colour analysis. Such images are processed solely for generating your Styra Profile and are not used for any other purpose.
6. Styra — AI Stylist
6.1 Styra is Empyra’s conversational AI stylist, available as a floating chat interface throughout the Platform. Styra provides style advice, outfit suggestions, product recommendations, and shopping assistance.
6.2 Styra’s responses are generated by artificial intelligence and are intended for informational and styling guidance only. They do not constitute professional fashion, medical, or legal advice.
6.3 Empyra does not guarantee the accuracy, completeness, or suitability of any suggestion made by Styra. You use Styra’s recommendations at your own discretion.
6.4 Conversations with Styra may be used in anonymised form to improve the Platform and Styra’s capabilities. Refer to our Privacy Policy for details.
7. Marketplace and Order Model
7.1 Empyra is a discovery and aggregation platform. Empyra does not manufacture, warehouse, or ship any products. Products listed on the Platform are owned and fulfilled by independent Vendor brands.
7.2 When you place an order on Empyra, your order is forwarded to the respective Vendor’s Shopify or WooCommerce store for fulfilment. Empyra collects payment on behalf of the Vendor and settles the net amount (after commission) to the Vendor on a monthly or bi-weekly basis.
7.3 Empyra is not the seller of record for any product. The contract of sale is between you (the Buyer) and the Vendor.
7.4 Empyra is not responsible for Vendor delays, incorrect fulfilment, or product quality issues, though we will facilitate dispute resolution between you and the Vendor.
8. Pricing and Payments
8.1 All prices displayed on the Platform are in Indian Rupees (₹) and are inclusive of applicable taxes unless stated otherwise.
8.2 Empyra accepts UPI, credit/debit cards, net banking, and wallets through Razorpay. Additional payment methods may be added over time.
8.3 Empyra charges a transaction fee of up to 2% (Razorpay fee) on all transactions, which is factored into product pricing or settled separately.
8.4 Prices are subject to change at the Vendor’s discretion. The price at the time of checkout is the confirmed price for that order.
9. Order Fulfilment and Delivery
9.1 Estimated delivery timelines are provided by Vendors and are indicative only. Empyra is not liable for delays caused by logistics partners, force majeure, or Vendor-side issues.
9.2 You will receive order status notifications via push notification and/or email at each stage: confirmed, shipped, out for delivery, and delivered.
9.3 If your order is not delivered within the promised timeline, please contact support@empyra.in with your order ID.
10. Returns, Exchanges, and Refunds
10.1 Each Vendor maintains their own return and exchange policy. The applicable policy is displayed on the product page before purchase.
10.2 Generally, return requests must be raised within 7 days of delivery, unless a specific Vendor policy states otherwise.
10.3 Refunds, once approved by the Vendor, will be credited to your original payment method within 5–7 business days.
10.4 Empyra facilitates return and refund communications but is not the party responsible for funding refunds — the Vendor is. In the event a Vendor fails to process an approved refund, Empyra will intervene as mediator and may withhold Vendor settlements accordingly.
10.5 Products that are used, washed, or damaged after delivery are not eligible for return.
11. Prohibited Conduct
You agree not to:
- Misrepresent your identity or impersonate any person or entity.
- Use the Platform for any unlawful purpose.
- Attempt to gain unauthorised access to any part of the Platform or its infrastructure.
- Scrape, crawl, or extract data from the Platform without express written consent.
- Post or submit false reviews, ratings, or misleading information.
- Engage in fraudulent chargebacks or payment disputes.
- Harass, abuse, or threaten other users, Vendors, or Empyra staff.
- Interfere with or disrupt the Platform’s services or servers.
Violation of this section may result in immediate account suspension and/or legal action.
12. Intellectual Property
12.1 All content on the Platform — including the Empyra name, logo, design system, Styra Profile methodology, Styra persona, product copy, and software — is the intellectual property of Empyra and its licensors.
12.2 Vendors retain ownership of their brand assets, product images, and descriptions. By listing on Empyra, Vendors grant Empyra a non-exclusive, royalty-free licence to display and promote their content.
12.3 You may not reproduce, distribute, or create derivative works from any Platform content without prior written permission.
13. Disclaimers and Limitation of Liability
13.1 The Platform is provided on an “as is” and “as available” basis. Empyra makes no warranties, express or implied, regarding the Platform’s availability, accuracy, or fitness for a particular purpose.
13.2 To the maximum extent permitted by applicable law, Empyra’s total liability to you for any claim arising from your use of the Platform shall not exceed the amount you paid for the specific order giving rise to the claim.
13.3 Empyra is not liable for indirect, incidental, consequential, or punitive damages arising from your use of the Platform.
14. Governing Law and Dispute Resolution
14.1 These Terms are governed by the laws of India.
14.2 Any disputes arising from these Terms or your use of the Platform shall first be attempted to be resolved amicably. If unresolved within 30 days, disputes shall be subject to the exclusive jurisdiction of courts in Hyderabad, Telangana, India.
14.3 For consumer grievances, you may contact our Grievance Officer at: grievance@empyra.in.
15. Modifications to Terms
Empyra reserves the right to update these Terms at any time. Changes will be notified via email or in-app notification. Continued use of the Platform after such changes constitutes your acceptance of the updated Terms.
16. Contact
Empyra Hyderabad, Telangana, India Email: support@empyra.in Grievance Officer: grievance@empyra.in